FAQ
The questions people actually ask. If yours isn't here, contact us or email brandon@darkmodematcha.com. We read every one.

WHAT IS DARK MODE?
DARK MODE is a 10-second matcha latte, cold or hot. Tear a single-serve pouch, add 5 oz of water, and either shake for ten seconds in our Activation Tumbler (cold) or use an electric whisk to activate in a mug (hot). Either way, you get a latte-grade matcha latte in the time it takes to check your inbox. Made in Queens. Ready when you are.
WHERE DOES THE NAME COME FROM?
Matcha's oldest craft begins with darkness. In the weeks before harvest, tea leaves are traditionally shaded from the sun. Deprived of light, the leaf stops competing and starts concentrating — chlorophyll deepens, richness builds. That's the idea we built the brand on. RICHNESS GROWS IN THE DARK — for the leaf, and for the people who reach for it.
DID YOU CHANGE YOUR NAME?
Yes. We launched under our first name in June 2026 and have since become DARK MODE. Same team, same 10-second oat latte, same six ingredients and the same latte-grade matcha from Japan. Orders, subscriptions and reviews from before the name change all carry over.
WHAT'S INSIDE A MATCHA 001 POUCH?
Six ingredients. Nothing else.
- Premium latte-grade matcha — shade-grown in Japan
- Oat milk powder — whole, clean, rehydrates instantly
- Allulose — a rare sugar, found in figs and raisins, that tastes like sugar
- MCT — cold-soluble, for a creamier body
- Sunflower lecithin — emulsifier, never soy
- Sea salt — a pinch, brightens the finish
No preservatives. No synthetic flavors. No functional theater.
HOW SWEET IS IT?
Lightly sweet, so the matcha leads. We sweeten with allulose, a rare sugar found in figs and raisins that tastes like sugar. Each pouch has 0g added sugars and 2g total sugars. Allulose is counted under total carbohydrate on the label instead.
Like it sweeter? Stir in your sweetener of choice.
WHERE DOES YOUR MATCHA COME FROM?
A curated blend of premium shade-grown matcha from Japan, where the craft goes back generations. We use latte-grade, the tier premium cafés pour, at 3.5g per serving. That's roughly 3x the dose of an average café matcha latte.
HOW DO I MAKE IT?
Cold (10 seconds): Tear pouch into your Activation Tumbler → Add 5 oz cold water → Shake 10 seconds → Pour and go.
Hot (10 seconds): Tear pouch into a mug → Add 5 oz hot water → Whisk 10 seconds with an electric matcha whisk → Sip.
Either way, ten seconds. No fridge run. No barista. No line.
HOW DO I MEASURE THE WATER?
One pouch takes 5 oz of water (about 150 ml, a little over half a cup). The Activation Tumbler has a fill line for exactly that, so pour to the line and shake. No tumbler handy? Fill a measuring cup just past the 1/2 cup mark.
DO I NEED ICE?
Ice is preferred. Shake with 5 oz of cold water, then pour over ice for the full iced latte. On the go without ice? Shake it with cold water and sip it straight from the tumbler. It's still a great latte.
COLD OR HOT?
Both. Every MATCHA 001 pouch is engineered to activate either way — one product, two rituals. The Activation Tumbler (free on your first subscription delivery) handles cold. An electric whisk handles hot. Pick yours.
HOW MUCH CAFFEINE?
Each pouch has approximately 50mg of caffeine — about half of a small drip coffee. If you're pregnant, sensitive to caffeine, or managing a medical condition, check with your doctor first.
WHAT MAKES DARK MODE DIFFERENT FROM A CAFÉ OR OTHER INSTANT MATCHA?
Three things, in order.
The matcha is real. A curated blend of premium latte-grade Japanese matcha at 3.5g per serving — roughly 3x the dose of an average café latte.
The format works. Cold in the Activation Tumbler (shake). Hot in a mug (electric whisk). Both in ten seconds. No line.
The math is honest. A café latte runs $8 to $11 with tip. DARK MODE runs $4.80 to $6.40 per serving. Better matcha, less time, less money.
HOW DO SUBSCRIPTIONS WORK?
- THE ACTIVATOR — Monthly · 12% off · ~$28.16 per 5-Pack
- THE GROWER — Bi-weekly · 18% off · ~$26.24 per 5-Pack
- THE CULTIVATOR — Weekly · 25% off · ~$24 per 5-Pack
Every delivery ships free, and your first one comes with the Activation Tumbler ($18 value). Skip, pause or change how often anytime. Cancel anytime after your second delivery.
SHIPPING + RETURNS?
Orders ship from Queens, NY within 2–3 business days. In the continental US, shipping is free on orders of $50+ and $7.99 under $50, and delivery usually takes 3–5 business days. Alaska & Hawaii ship at a flat $12. Not right for you? Reach out within 30 days of delivery and we'll refund your order in full. No need to send it back.
WHERE CAN I BUY DARK MODE IN PERSON?
Right now, DARK MODE ships direct from darkmodematcha.com. Select retail launches quietly through 2027 — the newsletter gets every retail announcement first.
HOW DO I JOIN THE SHADE?
THE SHADE is our creator community. Approved creators get a free Activation Kit, commission on every order their link brings in (Tier 1 at 10%, up to Tier 3 at 15%), creator calls every other week and invites to THE SHADE chapters in New York.
Applying takes two minutes: apply to THE SHADE. The team reviews every application.
I'M A RETAILER OR CREATOR. HOW DO WE CONNECT?
Retail and wholesale: apply on our Wholesale page. Every application is reviewed personally, with a reply within 72 hours.
Creators: apply to THE SHADE, our creator community. For anything else, use our contact page or email brandon@darkmodematcha.com.

